Nicholas Robinson Wall

19 June 2019

We had problems with bank transfers on 30th May. Here's what happened and how we're fixing it for the future.

A technical problem at the company we use to connect to Faster Payments caused issues with bank transfers. To fix it, we’re bringing everything in-house instead.

Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.