Samantha Davies
Seven things I learnt scaling research (and design) at Monzo
Samantha Davies, our Senior User Research Manager, shares some of the key lessons she's learnt in over three years in the constantly changing environment here at Monzo.
The trick we use to make research findings memorable at Monzo
There are some specific biases that come into play when we see or hear new information. We came up with a trick at Monzo to get around them...
Why everyone at Monzo does research
It might seem like blasphemy to other researchers, but we encourage everyone who works on the Monzo app to do their own user research.
We use this tool to turn user research into insight very quickly
User research is crucial if we want to keep meeting our customers' needs. But research shouldn't stop us from building fast and shipping quickly.
Understanding how young people manage their money
Before making Monzo available to 16-17 year olds, we carried out some user research to understand the challenges young people face when managing their money, and work out what we can do to solve them.
Understanding our Users
User Research Lead Samantha explains how talking to our customers helps us make more informed design decisions.