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Lost phone

If you’ve lost your phone and Monzo card, Monzo Web lets you freeze your card and check your latest payments – so you can get back to normal faster.

Accessing Monzo Web 💻

  1. Go to web.monzo.com

  2. Enter the email address linked to your Monzo account

  3. Check your email for a magic link to sign in

Using Monzo Web 💁‍♀️

You can use Monzo Web to:

  • Freeze and defrost your card

  • Find your recent payments

  • View all your accounts

  • Check your account balance

Still stuck?

You can also call or email us, and we’ll be able to log you out of your Monzo account remotely.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.