Reaching support if you don’t have access to your account

If you are unable to access your account, please send an email to [email protected] for assistance.

Was this article helpful?

Related articles

Existing customers can get help via the app

Monzo’s Savings Jar Annual Percentage Yield (APY) is 3.75% as of January 8, 2025. The APY may change at any time.

This website is operated by Monzo Inc. Monzo reserves the right to restrict or revoke any and all offers at any time.

Monzo is a financial technology company, not a bank or FDIC-insured depository institution. Monzo accounts are subject to pass-through FDIC insurance up to $250,000 per ownership category, should Sutton Bank fail. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply which you can learn more about here.

The Monzo mobile banking app facilitates access to banking and deposit services provided by Sutton Bank, Member FDIC. The Monzo Mastercard Debit Card is issued by Sutton Bank, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

© 2024 Monzo, Inc. All rights reserved.