Balance transfer when a Monzo account Holder dies
This help article guides you through how to transfer the remaining balance from a customer's account to a nominated account. If you haven't reported that a customer has died, there are a few steps to complete first. Learn more about how we can help you if someone with a Monzo account dies.
💸 Balance transfer steps vary based on how much money is in the account
We’ll always need an indemnity form if there’s money in the account. You can get the indemnity form when you fill out a form on monzo.com/bereavements to let us know about the death.
If the balance is below £5,000, you'll need to fill out the indemnity form and provide the details of the bank account where you'd like us to transfer the remaining money. We'll also need proof of your identity.
If the balance is over £5,000, in addition to the indemnity form, bank details and identity documents, we’ll also need a grant of probate or letters of administration to transfer the money. Not sure about these documents? You can visit which.co.uk, or reach out to our Life Events team if you need some support by emailing [email protected].
After we have everything we need from you, we can complete the transfer to your requested account. This usually takes around 5 business days.
