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Supporting the needs of all our customers

If you have a current account with us, this table shows the key ways of supporting you when you need us.

How we can help you if you are experiencing money worries


Dealing with the unexpected	If your circumstances change suddenly or unexpectedly, it's likely to have an impact on your money. If you find yourself in financial difficulties, let us know. We have a dedicated team to help.	Get in touch with us
Additional help & support	Our specialist teams can help you with your Monzo account, but they also have a really useful bank of additional help & support available from external organisations.	Money Worries

How we can help you deal with a major life event


Contacting us	You can contact us in app through chat, on the phone and via email. Our support channels are open 24/7.	Get in touch with us
Specialist support	We have specialist teams at Monzo who are here to support you through difficult times. We have a dedicated channel called Share with us where you can disclose sensitive information directly to the specialist teams, such as financial difficulties, a physical or mental health condition, disability or addiction. We work with you to understand your needs and help you with your account, and we can point you in the direction of support from external organisations too.	Share with us
Bereavement	If someone's died, let us know and we'll do everything we can to help.	Let us know at [email protected] You can find more information on how we can help you to close their account here
Other life events	We understand that your personal circumstances can impact your finances. We are able to make adjustments to help you feel more in control of your money if you let us know what you need.	Get in touch with us

How we can help you manage your day-to-day money better


Helping you understand your money	We have a series of blog posts on Monzo basics, to help you get the most out of your money and the tools in the app.	Monzo 101
Helping you develop your financial skills	We have a series of blog posts on how money works, to help you develop your understanding of money and financial skills.	How Money Works

Support you may find useful if you have a disability or a physical or mental health condition


Accessing cash	You can access cash via any ATM with the MasterCard logo. You can pay in cash anywhere you see the PayPoint logo. Remember: it costs £1 for every cash deposit!	Accessing cash via an ATM and depositing cash using PayPoint.
Using your account	We want everyone to be able to access Monzo. If you struggle with anything, let us know.	Helping us understand your needs
Accessing information	We provide our current account terms and conditions in both written and audio format, and we are currently working on how we can make our communications even more accessible. If you would like some extra support or you have a disability, physical or mental health condition that might affect the way you interact with Monzo, let us know.	Our current account terms and conditions are available in both written and audio format. We also have a dedicated channel called Share with us where you can disclose sensitive information directly to the specialist teams, such as a physical or mental health condition, or a disability. Read more about how we can support you in periods of poor mental health.
Allowing someone else to help manage your account	If you want someone to help you manage your Monzo account, let us know. We will need some evidence that the appointed person has authority to help with your financial affairs.	Helping us understand your needs
Ways to interact with us	You can contact us in app through chat, on the phone and via email. Our support channels are open 24/7.	Get in touch with us

Information about our Personal Current Account Services

We also publish general information about our current accounts and our service performance.

Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.