Getting an update on your ISA transfer

Stocks and Shares ISA transfers to Monzo

We provide updates on your ISA transfer in the Investments section of your app. If you tap on the ISA transfer in your Investments feed, you can view the status of the transfer. You can also tap here to request an update for your ISA transfer.

Just so you know, ISA Transfers usually take up to 30 days to complete however sometimes this can take longer as the transfer details are worked out between providers. You will be able to track the progress of your transfers in the app.

Stocks and Shares ISA transfers to a new provider

Once we’ve received your request to transfer your Stocks and Shares ISA, you can view updates on the transfer by heading to your Stocks and Shares ISA Pot and tapping “Outbound ISA Transfer” at the top of the Feed.

Cash ISA transfers to a new provider

To get an update on your cash ISA transfer, you'll need to get in touch with our Savings team.

What happens during an ISA transfer

1. Start the Transfer: After you initiate the ISA transfer with your new provider and complete the relevant paperwork, they'll contact your current provider to begin the ISA transfer process.

2. Check Value: Your current provider confirms your ISA’s value and the details of the transfer. They may reach out to you if they need to confirm any details. If everything is correct, they can accept the transfer and continue.

3. Move the Money: The money is sent to your new provider along with paperwork to confirm the transfer.

If your new provider can't accept the transfer of investments (in-specie transfer), your current provider may sell them and transfer cash instead. Some providers require you to manually sell down your investments or authorise it before they can continue. Also, this process could incur small fees.

Monzo can only accept cash transfers at the moment, so for ISA transfers to or from Monzo, any investments must first be sold.

4. Final Confirmation: Once your new provider receives the money and the paperwork, they can finalise the transfer.