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Reporting a lost, damaged or stolen card

If your card’s lost, damaged or stolen it’s easy to order a new one.

Lost or damaged cards

  1. Tap Home in your app’s menu bar.

  2. Tap Card.

  3. Tap Freeze.

  4. Tap Order a new card just below.

  5. Choose the reason you’re ordering a new card.

Stolen cards If your card’s been stolen, or you’ve seen transactions that don’t look right, make sure you’ve frozen your card until you get the new one.

Here’s how to order it.

  1. Tap Home in your app’s menu bar.

  2. Tap Card.

  3. Tap Freeze.

  4. Tap Order a new card just below.

  5. Tap I’ve been a victim of fraud or theft.

Don’t have access to your Monzo app?

You can access Monzo Web to freeze your card.

Accessing Monzo Web 💻

  1. Go to web.monzo.com

  2. Enter the email address linked to your Monzo account

  3. Check your email for a magic link to sign in

Still stuck?

You can also call or email us, and we'll be able to help you from there.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.