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Paying with a frozen card

When you freeze your card, we’ll block all outbound payments that we can – so you won’t be able to use your card in most situations. That includes anything through Google or Apple Pay.

You'll still be able to receive a refund even when the card you used to pay is frozen.

If you’ve frozen your card and think someone else might have used it to make a transaction, you can report it here and we'll investigate.

You can unfreeze your card at any time:

  • Tap the card button on your account card on the homescreen

  • Tap the Unfreeze button

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.