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Monzo cards and Section 75

If you paid with your Monzo Flex Virtual Card, you might be covered by Section 75. You can read more about Section 75 in this Flex help article.

To request a dispute:

  1. tap the Home icon in the menu bar

  2. tap a transaction in your activity feed

  3. scroll to the bottom and tap Something wrong? Get help

  4. find a heading that matches your situation and tap Dispute this transaction

Or get in touch on chat.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.