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How to make a Section 75 claim on Monzo Flex

How to claim from the Flex section:

  1. go to the Flex feed

  2. tap the transaction you're having issues with

  3. scroll to the bottom to find the Something wrong? Get help button

The transaction help screen will pop up and give you three choices:

  • If you don’t recognise the transaction – Report Fraud

  • If you haven’t received the products or services you paid for – Dispute the Transaction

  • If you were overcharged, or expecting a refund – Dispute the Transaction

We’ll ask that you reach out to the retailer and wait for two weeks for them to get back to you.

You’ll find more info in our Making a complaint help article.

And if you’ve got any other questions, reach out to us.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.