Unlocking a credit limit increase

In order to access the initial limit increase shown in the app there are a few things we’ll need you to do.

You’ll need to make 3 monthly Flex repayments in a row by the date shown to you, as well as making sure you’re up to date with any other borrowing you have.

When you progress to further limit increases, we’ll run a soft credit check to see if you’re eligible for a higher limit. If we increase your limit we’ll report your new credit limit amount to the credit reference agencies, this may have an impact on your credit score.

If you’re not eligible, we’ll have only run a soft search, so there’ll be no impact to your credit score. You’ll still be able to keep your existing limit and the same interest rate.

If something doesn't look right about your credit score or summary, you can check the information TransUnion holds for you by clicking here. and filling out the report.

We can’t update the information regarding your credit score or summary ourselves.

Please bear in mind that changes can take up to a month to reflect in your report, so you won't see anything that has been updated recently.

If you miss a payment, you can catch up with your monthly Monzo Flex Credit Card payments in the app. We don't charge extra fees if you’re late. Not keeping up with payments may negatively impact your credit score. Ts&Cs apply.

We’ll give you 7 days from the date of your missed payment to catch up. It’s important to pay right away if you can, otherwise it’s likely to affect your credit score. You won’t be able to flex any new purchases while you’re behind.

If you haven’t caught up within 7 days, we’ll try to take a smaller amount (your minimum payment) by switching 3, 6 or 12 monthly payments to 24 monthly payments at your personalised interest rate here. There's more on this in our help article about interest rates on Flex

Missing repayments may impact your ability to unlock the limit increase. Unfortunately once the feature unlock has expired we won’t be able to reinstate this.

If you haven’t got the benefit to unlock showing at the moment, we will not be able to enable this for you. The benefits to unlock are set based on multiple factors so remember to check back in the app as your eligibility may change for future unlocks!