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My credit score isn't loading in the app

My credit score isn't loading in the app

Your credit score isn't displaying in the app because we weren't able to match your data to a credit report held by TransUnion.

You can check the information TransUnion has about you on their website.

If something doesn't look right, you can raise a dispute via the TransUnion website.

Any changes can take up to 2 months to reflect in your credit report.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.