How to approve or reject payments for your team in the Monzo app
How to approve or reject payments for your team in the Monzo app
If a team member with limits attempts a bank transfer above their daily limit, it will need to be reviewed by an account Admin.
Pending payment approvals will expire after 7 days, if left unreviewed. If no response is given by the Admin(s) then the payment will need to be submitted again.
To review and approve/reject a payment, follow these steps:
Tap the 'Home' icon in the bottom menu.
At the top of the screen is the Review team’s payments section. Tap 'Review'
From there you can view submitted payments that are pending approval.
You can tap into each payment for more details and to approve or reject them on their own, or you can tap 'Approve All' or 'Reject All' to complete all the pending payments at once.
If an Admin rejects the payment, they can add a message to send to the team member to explain why.
If the payment fails for any reason, then your team member will need to attempt the bank transfer again, and you will need to review and approve the new payment.
Remember, if the payment exceeds your account limits then it will be declined, unless you request a limit increase.
